"I would treat the situation and communication very delicately. ", "I'm a very detailed and organized person. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. We had a lot of concerns with patients not showing up for appointments when expected. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. You can consider improving this response by explaining why. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. First, understanding that it's okay to be different, that we have our own imperfections, then accepting each other for who they are, flaws and all can be helpful. I used color coding to indicate whether it was a discussion post or whether it was a term paper. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Radiologist: How Rapid Mammogram Results Ease Patient Anxiety These relationships are created from the ground up. The purpose of this page is to help you prepare for your job interview. You've done well by answering diplomatically. Familiarizing yourself with the type of test that you will be taking is essential. When you fill out the online application, you will be given clear directions on finding and taking your tests. However, if you have any questions, you should always reach out to a representative from Kaiser Permanente. Learn how to get care while youre traveling. I asked him how things were going at home and work, and he shared a lot of frustrations and problems he was having. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. We all agreed to use a group chat; that way, there was less tension than in one-on-one texts and relaying information, reducing the likelihood that an argument would break out between the two. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Dates shown above are approximate. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I have been responsible for maintaining supplies on the general surgery ward for five years. I make sure to practice empathy. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. When I hit my 20's, it was so important to me to learn about other cultures. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. Any hiring authority should feel comfortable putting you in front of their valued customer base. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. ", "I'm very interested in clinical research. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. But when I'm home, I don't think about work. "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. Throughout my shift, I would take my meal breaks so that I could have that time to replenish my energy and decompress before getting back to my duties. Idioma. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. I was gentle but honest with him about how others perceived him and his impact on the other employees. I cannot take on every step of a project all of the time. Stay calm and just be yourself during the I never let their behavior dictate my response, and I never let it overwhelm or upset me to the point that I couldn't complete my job. I was nervous that I was not using the proper equipment during high-exposure risk procedures. Questions and Answers about Kaiser Permanente The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. If possible, avoid extreme responses that include speaking negatively of others or naming people. We told her we were going to order it and it was supposed to be there that day. Upon first taking the call, the patient was name calling and yelling. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. I also receive emails from different pharmacy pages with interesting articles.". Early in my career, I probably worried too much about the fear of failure with my patients. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I was upfront and honest with them about how their behavior and attitudes toward one another were causing hardship for the group and gave examples of how it negatively impacted our team's productivity and morale. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. I consider myself to be a strong relationship builder and take pride in my people skills. It seems you would be a wonderful teammate to have around. Discuss the ways that you would build strong and healthy relationships if hired. "I have previously completed a background check to be a volunteer, so I have no problem completing another as a condition of employment with Kaiser Permanente. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. It sounds like you handled this matter with utmost urgency and great customer care. Answer dates might appear two to three weeks before they were published. You are showing the interviewer that you are highly capable in either situation. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. I believe all of these skills and experiences would translate well into this role at Kaiser Permanente. When have you had to adapt to change in the workplace? No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Every person I care for has a story. Drives strategic data-informed decisions by consulting with clients to identify and clarify key business needs; developing outcomes and process measures; translating business requirements; determining data/information needs and data collection methods; developing analysis plans; measuring the impact of business decisions on clients, This sounds like a very collaborative workplace. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Kaiser Permanente As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. The patient, staying because of back surgery, was unable to hit the call button. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I take the opportunity to understand others and really try to put myself in their shoes to better understand their perspective of a situation. It was affecting the team's morale, and others began joining in with having negative attitudes. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. "As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. What is important to them is that you are cognizant of your own personal shortcomings. Dress and groom He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future. ", "I was helping a customer once who came to pick up her injectable prescription. When it came time for the presentations, I often played a large role in the speaking aspects of the project. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I used the facts and not emotions to explain the reason for his delay. ", "My position at Kaiser is a Radiology Physician Assistant. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I know that every interaction is important, from answering the phone to checking someone in at the desk or just assisting a patient or family member in passing through the hallway. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. My idea was to talk to users of EHR systems at all levels. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own.