Disable browser extensions 3. The pop-up will close and you will now be shown the application features that you can alter. PDF WebEx Tips and Tricks - EUCG I know this is an old post, but I just started having this same problem, after the newest version of Webex (today's date 7/30/21). Sometimes the issue occurs due to outdated software versions. They were grayed out for us all, then I went into the admin center and created a policy to allow video and screen sharing, and it fixed the issue for my coworker, but not the rest of us. Solutions for - edited A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Sometimes the issue occurs due to outdated software versions. After installation, simply click the Start Scan button and then press on Repair All. Browser settings If youre using Webex on a browser, it is possible that your browser does not support sharing screens natively or some extensions are blocking the feature. You can try updating your software to see if it fixes the problem. 07:49 PM This is a different approach to switching what content you share with attendees in a meeting. Get more answers to your virtual presentation questions here and get updates of new articles and videos here. Why is the share button greyed out in Webex? "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. You may want to consider the option to have notes on a tablet beside the screen that has the slides full-screen in Slide Show mode because the slides will be larger for the attendees. If you get a warning message about the resolution being reduced, I have found that you can safely dismiss it as the quality appears the same in my experience. Sometimes Webex permissions can be limited by corporate policies or security software installed on your computer. Make every call count. The all-in-one app to call, meet, message, and Enabling WebEx Permissions for Mac - WCSU Support Webex also always shows your cursor on the screen, even if it is not within the window of the application you are sharing. Why is the share button greyed out in Webex? Email * These problems with Webex can make the share screen difficult to use and make you think that it is not working. Do let us know if you have been able to resolve this issue in the comment section below. Time-saving software and hardware expertise that helps 200M users yearly. Screen Sharing Not Working On Mac, Fix macReports This is your home to ask questions, share knowledge, and attend live webinars. After all WebEx permissions are enabled you will need to close and relaunch Cisco WebEx. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. Not associated with Microsoft. Unable to Share Screen / Application in a Webex Meeting Troubleshooting Tips : Click the lock to make changes - and enter your password. For instance, if you start a Webex meeting right now, then share a browser window, resize it so it's really small, then check the drop down view that allows you to see what others are seeing, do you still only see the browser window or do you now see that grey background too? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unlike Teams or Zoom that offer ways to use PowerPoints Presenter View Preview mode to share your slides with the attendees while you see your notes, this is not possible in Webex. When clicking the Share button, other participants only see a blank grey screen. Disclaimer: Share multimedia viewers and players so you can show video or animation in a Webex Meeting at 30 frames per second. from the menu options. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Outdated app If youre not running the most recent version of Webex, you may be missing out on important updates needed for the program to function properly. ), as soon as you select the "Share Content" . Enhance your workplace. Check for OS updates These problems with Webex can make the share screen difficult to use and make you think that it is not working. Scan this QR code to download the app now. the first best-of-breed suite for hybrid After installation, simply click the Start Scan button and then press on Repair All. T.T. Check the box share this folder and click on permissions. Another option for sharing slides in a virtual meeting is to use Reading View in PowerPoint where the slide show runs in the PowerPoint window. What do you do if you don't have a second display? Alternatively, you can switch to another browser or the app version to avoid browser limitations that may occur from time to time. If you have any browser extensions enabled, try disabling them and then restarting your browser. Several users reported that they were unable to share their screens using online meetings and web conferencing apps (such as GoToMeeting, Zoom, Cisco Webex, Microsoft Teams, Goole Hangouts or Skype). Webex also offers sharing an application in a meeting but it still works on the screen-based approach. Introducing Choose Communicate and select Share screen. Free screen sharing with Cisco Webex Meetings Screen Sharing Option is Greyed Out in Webex Meetings on Mac However, sometimes the share button may be inactive because of a glitch with the program or an outdated version. Start a whiteboard and draw your ideas, for all to see. Options are grayed out in the On the Session Controls Panel, select the down arrow then choose Send Ctrl+Alt+Del. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online. If you want to share your slides in Slide Show mode with the slides full screen and you cant see anything else on the screen, the best option is to share your screen when in Slide Show mode. If one application is on top of the other, thats what the attendees see on the screen. This can allow you to use a PDF of your notes on the screen beside the PowerPoint window (article on using this method in Zoom). How do I fix the greyed out share screen on Webex? Not both. NOT able to share the screen - Cisco Community If you have two screens (article with options for adding an additional screen) you can use Presenter View in Webex. Symptom: After users apply the Microsoft update KB3069392 or KB3124001, they can no longer share in WebEx meetings. Panels for booking rooms, advanced microphones, and Make sure that you have enabled the sharing feature. If not, one of us should so that it gets fixed. If youre using an older version of your browser, note that some older browsers may not work well with Webex and require the latest version to function optimally. Unfortunately this also appears to be a legacy module because if you select a modern PowerPoint file it gives you a warning that animation and other dynamic content will not work if you use this share file option. This happened several times in 2021, mainly from February to the last one on June 1, 2021. Security permissions If you have not enabled sharing permissions on your PC, the share screen will not be active. If you only have your laptop and dont have room for a second screen, one option is to create a ghost second screen as I explain in this article. If you only have one screen or dont want to use Presenter View, one option to consider is to create your speaking notes as a PDF (article here) and display them on a tablet that is positioned beside the screen. I have the same issue, when im the host i can share my screen or content without problems, i mean, attendees dont see any gray area, but if Other person share grays areas appear. I have experienced this problem several times - when it happened to me this week, I uninstalled Webex from the program and features menu, then ran the Webex uninstaller file and restarted my laptop to fix it. All rights reserved.