Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. ***Premium members get two free confirmed 2-hour delivery window requests per year. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Thank you for contacting AXS. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Individuals in possession of a recording device are subject to confiscation and/or ejection. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-4','ezslot_26',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Additionally, you can track your claim on the UPS website and view updated status information. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Thank you for contacting AXS. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. A fee will be charged for additional requests. UPS will generally attempt to deliver a package three times before returning it to the sender. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Tell the driver where to leave the package. In addition, UPS My Choice members can use the Delivery Planner to request a hold. . I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. You are urged to review all pages displayed during your completion of a purchase. Your phone is your ticket use the app at entry to get in. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. AXS Help Center If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You will also be responsible for paying any applicable taxes relating to your purchases. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. You can do this through the UPS website or by calling their customer service. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. If you are unable to find tickets or parking rights, please check back again. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. I try to chat with people from AXS and they cant find mi transaction. You should evaluate your risk in determining whether to attend the event. **************************************************************************We apologize for the inconvenience. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please note that orders are processed only after a billing address and other billing information has been verified. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Due to the high demand of this event most lines for entry will be long. No refunds are offered for online (virtual) events unless the event is canceled. I have sent the company numerous emails on an approximate date Id receive the tickets on. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. You can contact UPS directly to see if this is an option for you. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. I am sorry that your package was received with the wristbands missing it is truly unfortunate. . Such fees and charges may vary. Get Shipping Help. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Ticket Delivery - AXS Help Center International Association of Better Business Bureaus. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there.