I prefer to use cash. Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. EZ Pass New Jersey Where to Take Enterprise Rental for Oil Change: Tips and Options. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Danielle Leigh and the 7 On Your Side Investigates team at Eyewitness News want to hear from you! They accidentally pass through the lanes without a transponder. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. Tolls by mail and excessive "administrative fees". They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Have you been Bamboozled? E-ZPass MA Charges "It's a malfunction and maybe there should be an apology letter instead of a violation.". If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. I need help spreading this message. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Karin Price Mueller | NJ Advance Media for NJ.com. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. 5 ForgetfulFrolicker 2 yr. ago Nope, you can Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. While we reviewed the records, Vuolo received a new transponder from E-ZPass. We're looking forward to hearing that things stay corrected. This site is protected by reCAPTCHA and the Google. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. And another. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. The Business Application Package including: Application Form. This will surely increase the credibility of your complaint. This is a Department of Safety - NH State Police issue. "They're saying I owe them $2500," complains Brienza. Open and complete your form directly in your browser faster than ever before with the editor toolkit. Are Delaware's toll violation fines fair? EZ-Pass "It's an entangled conundrum of a mess," laments Brienza. WebContact Information. He then received another suspension warning about an Oct. 14 violation. I called them and they waived the fees. After looking into the situation, a Hertz spokesperson was able to confirm that the toll-pass provider had agreed to reduce the charge to $17.95. Follow him on Twitter @holveck_brandon. Violation Dispute Letter Sample Vuolo wrote again, but this time via a paper letter. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! is a digital nomad who travels full-time. If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. For each of the major rental car companies that rent cars from Boston Logan Airport, I checked the website and then called to confirm the toll rates for car rentals from the airport. How can I have excessive EZ Pass fees waived in the Then he received another violation notice. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? Choose, Click here to enroll You can enroll in E-ZPass with as little as $25 to start. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. Offer ends 5/3/23. There's no way to get to or from the airport without paying for a toll.". But that's not what we ended up being charged. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. Call us Monday-Friday 7:00am-7:00pm or Saturday 8:00am-12:00pm. YouTubes privacy policy is available here and YouTubes terms of service is available here. Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. Commonwealth of Virginia. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. The State of New York does not imply approval of the listed destinations, warrant the accuracy of any information set out in those destinations, or endorse any opinions expressed therein. Our points-obsessed staff uses a plethora of credit cards on a daily basis. I understood a fee would be due if payment was not made by due date. Here Vuolo holds the 25th notice, and laid out before him are the other 24. He included copies of his previous letters and once again requested a new transponder. Still, getting multiple toll violation notices in the same year can be pretty expensive. The amnesty program allows drivers to instead pay a fee based on their number of toll violations. Vuolo wrote to this new address on Oct. 22. Vuolo even received several notices threatening a suspension of his registration. First, make sure the transponder is mounted in the proper location. Before sending a violation notice to an E-ZPass customer, the system will re-check the customer account for a 10-day period to see if the balance has become good. Is this where the problem began? PHILADELPHIA (CBS) -- E-Z Pass is not going On Oct. 5, Vuolo wrote again, and again, his letter went unanswered. Maybe NHDOT has no authorization to issue speeding tickets. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. Emails didn't get attention to his problem, either. Follow her on Twitter @KPMueller. They waive it easily if you have an existing EZ pass, but probably not for this scenario. This needs to stop and I need your help spreading awareness. That was our contract with E-Z Pass," recalls Carolyn. Paying for the toll may be expensive for those who have committed the same infraction more than once. $50 E-Z pass administrative fee? : r/newjersey - Reddit I need more mounting strips to attach my transponder to another vehicle. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. After that, you must think thoroughly about your next step. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. WAI Compliance | Please click (https://www.ezpassva.com) here to navigate to our Production site. $200 in fees for $3 in tolls. To open an account, however, you need to have a vehicle license plate to associate with it. On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. Cookie Settings/Do Not Sell My Personal Information. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With Administrative Fees For Tolls Closed During Shutdown. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. Contact Brandon Holveck at [email protected]. Jersey drivers say E-ZPass defect resulted Do Not Sell or Share My Personal Information. All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Can I still use. Call 1-800-333-8655 or visit the E-ZPass website. Brienza recently got socked with thousands in fines after his account balance went into the negative. Receive 1 Free Night Award every year after your Card renewal month. WebE-ZPASS NEWS FLASH CENTER. WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to What happens if I use my transponder when the balance in my account is $0.00 or less? WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth.