Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. 11 0 obj Port Macquarie court list - Federal Circuit Court of Australia 49 High Street Wauchope NSW 2446. If you look objectively at the process they (ratepayers) would be shocked at what went on. In some cases we need more information and request you contact us directly in these instances. 8 0 obj PDF Revised Customer Complaints Policy Sign up for our newsletter to stay up to date. Port Macquarie court list. Here areall the different ways you can get in touch with us. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. Contact us for any help on browser support. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. $1000 a week is spent on this rubbish.". Be very wary of politicians sounding the youth crime alarm. Court and Crime | Port Macquarie News | Port Macquarie, NSW Making a complaint - NSW Ombudsman "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). endstream "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. Port Macquarie NSW 2444. We care about the protection of your data. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. Port Macquarie NSW 2444. k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Add data for Port Macquarie. The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. Recently we undertook a significant review of how we deliver service to our customers. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. You can report most issues online. Your digital subscription includes access to content from all our websites in your region. What would you like to report? - Port Macquarie-Hastings Council E: [email protected] HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? One of them was justified to the extent it has been referred to someone else, one was knocked out at the beginning and 12 more have been investigated and found there was nothing to them," Cr Intemann said. HW[6Sc1r gndA%|l qX? Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Some content on this page may not display correctly. Send us an email and we'll get back to you as soon as [email protected], Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Send an email to [email protected] ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Port Macquarie NSW 2444. Calls received outside of business hours are diverted to our after hours call centre. stream If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. Photo: File IT was a $64,000 question that amounted to nothing. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. endstream Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. Some content on this page may not display correctly. I corrected it and advised of what I had actually said. "I'm horrified and our community should be too. "If we don't know, or can't analyse the inside of these complaints, we will never understand whether what is said is true.". This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. What are the key differences between the old and new draft policies? A step-by-step guide to making a complaint. We review the information you give us and decide what action to take. Contact us for any help on browser support. xc`````z f2 /Size 36 /Prev 53154 Customer Service. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. Two arrested during investigation into Gordon Street hit-and-run crash. You have a right to complain about the services you get. We care about the protection of your data. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. "What has escalated this? College to strengthen focus on opportunity in 2020, Top 10 sporting moments from 2019 around the Hastings, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. endobj 9 Laurie Street Laurieton NSW 2443. ABN: 11 236 901 601 We support people with disability, Aboriginal peoples and have information in easy English and other languages. Figures released by the OLG show the number of Code of Conduct complaints rose by 63 per cent from 241 in 2017/18 to 395 in 2019/20. Police appeal for . Your stories matter to us and so does local journalism. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Customer requests are the main reason that customers contact us. Complaints can: increase the chance of getting a better outcome help others in similar situations [email protected] Mail Reach us by posted mail. Nobody has come back and told me the result of that. endstream <>stream Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". Find out what complaints we can help with. Our journalists work hard to provide local, up-to-date news to the community. According to the data, Kempsey Shire Council had five Code of Conduct complaints and spent $1107 investigating, but none of the complaints were found to breach the Code. If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board.