Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. Virgin Atlantic COVID-19 Cover policy details This policy covers every existing Virgin Atlantic booking, as well as new reservations made for travel between Aug. 24, 2020 to Mar. Privacy policy | The options available to you may differ depending on when you are due to travel. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. As ever, please ensure you have your passport and relevant documentation e.g. Return to refunds Page . There's no need to contact us right now. How can we get a refund from Virgin Atlantic? - The Guardian If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. We delivered on our previous timeframe commitments, except for a very small number of administrative issues, related primarily to outstanding bank details that were required from the customer to process the refund.. Bookings made by credit card or debit card no longer incur a fee. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. Fleming Way Did you book directly with us on the phone or online? Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. Refunds permitted should one of the following apply: 2. Are you travelling with Virgin Atlantic Holidays? Make a change | Help Centre | Virgin Atlantic Accessibility | Email us at [email protected]. 3) Can't wait for your cash back? We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. We are owed 1,163 for cancelled flights and have been waiting for many months. Please include a daytime phone number. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Fare difference is waived if within . Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. The vaccination proof used will depend on where the approved vaccine(s) were administered. Collinsonoffer Rapid Antigen and Antibody tests with results within 60 mins. Airline refunds: 'We're still waiting after five months' - BBC News If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. We encourage everyone to be respectful of fellow passengers mask preferences. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Privacy policy | If your flight has been cancelled or impacted - Virgin Atlantic named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. You can rebook to travel any time up to 31st December 2023. . Fare difference may apply. Cookie statement | For countries that accept self-tests observed by a clinician, there isan option to have your self-test observed via video call or at a testing location. 1. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . 1. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. Search for a Virgin Atlantic flight round-trip, multi-city or more. Customers wishing to travel to the same destination via a different departure airport. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. Cookie statement | Please contact your tour operator before you cancel your booking. You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. At this stage, this only applies to routes between the UK and the Caribbean. All of our attempts to contact the company have met with no response. You have your 6-digit alphanumeric booking reference starting with A to G (e.g. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. Contact forms. About Virgin Atlantic If you dont need to call us straight away please wait until call holding times reduce. Opening hours: 09.00 - 12.00, Monday to Thursday. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Privacy policy | If the new ticket price is greater than the Travel Voucher value, the difference must be paid. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. Accessibility | Use value of original ticket towards a new ticket is allowed. As ever, you should ensure you have adequate travel insurance for your trip. Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). No refund on residual value of open tickets. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. Customers who booked on/before 11 Mar 20should be allowed a refund if impacted by governmental travel restrictions. . Get ready to fly. Flexible no change fees policy | Virgin Atlantic All remaining COVID-19 restrictions will be removed for UK arrivals. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. Everything you need to know before you go. We are not responsible for any third party fees. Once the lab has your sample, you'll be notified of the result within 24 hours. Refunds do not apply as per the original fare rules. If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Testing bundles by Virgin Atlantic: Your answer to a stress-free Welcome to help centre. Top tips to help you plan your journey and breeze through the airport. Find out when testing is required for the country you're visiting. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower.