Funny **** happened today lol! i honestly hate ontrac , there is no way to know when a package will show up ,, theres no way to track on my cell phone,, peaple have to work , i called there toll free number a person can not get a live person ,, you ask for one it hangs up my phone ,, only has a atomated call ,, companys that sell products online should ask who a person wants the item shipped ,, i spent over 150 dollars. Reference . Thank you for your interest in our notification options. What is going on there? Falsely recorded as signed for by my husband who wasn't even home. Being that they keep changing it, I am wondering when this time will come. This is the third package that has gone missing at this facility in past month, wrote one angry business owner on Safelyhq.com, a site that tracks health, safety and community issues. David Yoho of West Virginia had to wait 22 days for a pair of New Balance sneakers he ordered on Amazon Prime because they got stuck in Teterboro, according to screenshots of his correspondence. What does that "Shipment delayed" message mean when the package arrived at their facility? I kept waiting for 2 weeks. We use cookies to enhance your experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The sender may still need to send OnTrac the package data, or the tracking number is invalid. I was tracking my package and the only contact I received from OnTrac was a text message indicating a failed delivery attempt. Would have been screwed if it had gotten stolen. Such horrible service. When using the search tracking box, enter up to 10 tracking numbers from OnTrac and track to obtain OnTrac event courier last status all in one place! What do I do? If you need assistance, please contact our https://t.co/OkMquUhBJM Tech Support Team at 1-877-339-2774. we work with Amazon and they choose to sometimes ship with OnTrac. Package scanned at facility. Last week I had a package that was not only left at the wrong address, but the product inside was smashed (and it had been very well packaged by the manufacturer). World Couriel service is a better alternative for next time. Conditions. This was over a period of WEEKS when their claim automatic response email says "they will get back to you in 2 days". Please direct all requests for shipping credits to the Billing Department at 877.227.5139. - Standard shipping is 3-5 days plus an additional 1-3 days for processing. @AlexaNeyomi I think Staples or FedEx offer that service, Dealing with USPS to deliver packages from Amazon is the worst let them stick to letters and the real delivery people like UPS, FedEx, and DHL deliver people's packages, My order is out for delivery but I need the fedex driver to ft me, @PattyTo1516 @FedEx Im so sorry to hear it happened! Delayed again : r/ontrac - Reddit To chat with a member of our team, click here and then select the virtual assistant icon in the bottom right hand corner. Track and monitor all your packages from a centralized dashboard. Delays of up to 10 days are unfortunately possible due to e.g. This is the best way to communicate instructions to our team and driver. I feel horrible for people who may need medication or something that is an emergency.. You can find more information about customs on the website of your local customs authority. Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m. We want to help! No package was delivered. Have them dropped off at like Walgreens bc that no signature delivery is scary. messages, please text STOP to (469) 529-1133. " Sat, Nov 13, 5:14 a.m. Redlands, CA Shipment Delayed; Delivery Date Updated Fri, Nov 12, 6:02 p.m. El Centro, CA Origination scan. Customs duties are levied on certain goods purchased abroad. They make you package stay in delayed status with no update on when it will be delivered. This is terrible customer service and FedEx is the one thats responsible for the missing package, @GajanBalan @FedEx I had to go all the way to the local manager through the customer service so the driver wont live my camera outside of the building. After you submit the form, you will receive an email with a case number for your reference. OnTrac's hub-and-spoke delivery network reaches 80% of the U.S. population across 31 states and Washington, D.C. and enhances shippers ability to meet growing demand in the consumer e-commerce delivery market. Left another message. - Express shipping is 3 business days (not available for PO Box, APO, or FPO addresses). The US Postal Service's giant distribution warehouse in Teterboro, NJ, has become a "black hole" for delayed and lost packages and it's slamming customers nationwide, The I would like to personally apologize for mistakenly delivering the package. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps. Retailers or volume shipping (Business Only), DHL eCommerce Solutions Customer Web Portal. 1 3 OnTrac @OnTrac_Shipping Replying to @ShinmenTakezou For some countries, duties and taxes may be due. Having problems? Delivery picture was blank. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. Please take a moment to check your ship to address on your retailers website. Your shipment might also be delayed. OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID. To chat with a member of our team, please visit the homepage, then select the virtual assistant icon in the bottom right hand corner. For 5 days now, this has been the update on my package: "Shipment Delayed; Delivery Date Updated" It updates the delivery date to the next day but never shows location.