Now I need to end my surpass immediately. You could check the status of the vehicle by running the VIN number and find out whats going on. SunPass can be used on other tolls, giving you the chance to pass through their designated SunPass lanes. Features We also ensure all reviews are published without moderation. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Hello Lanette. This place is a joke! Sunpass claims I already have an email associated with my license plate. I have a high balance, and my registration expires in 4 days, but I dont have the money to pay all my tolls right now. Update vehicle information. Good luck. Florida Vehicle Sales Tax: County Surtax, Buying Out Of State, & More, Vehicle Title Transfer And Registration After Divorce in Ohio, FL Road Trip: Guide To Titling And Registering Your Florida RV Online, 4 Reasons Your Connecticut Car Registration Is Denied And Resolutions, 4 Times You Must Transfer Car Title and Register Vehicle In Ohio, Never Leave This In Your Car: Flammables, Water Bottles, And More, How To Replace New York Car Registration Or Windshield Sticker, St-Patricks Day Driving Safety During The Biggest Drinking Weekend, https://www.sunpass.com/vector/invoices/TaxCollectorSearch.do?from=Home&locale=en_US, https://www.flhsmv.gov/toll-by-plate-information/. If you have any other questions, we are here to assist over the phone at 1-888-865-5352 Monday through Friday 7:00 am-7:00 pm, Saturday 8:30 am-5:00 pm.". If Sunpass couldn't recognize your tag, they'd issue a fine or send a toll by plate. . and our I understand a stop on a renewal, but I have a somewhat technical question! Hello Francois. All rights reserved. I have an EZPass and got a violation notice or bill from another state. Since that vehicle did not have a transponder, cameras took a photo of the license plate. To check whether SunPass has placed a Registration Stop on your vehicle, and the amount due, enter your License Plate Number and Last Name of the vehicle's registered owner below. Check the SunPass portal and look at your account information. Rather than checking the database of cars and reconciling to it because the transponder didn't get read. The plate number may be centered or, on some coil issues, located toward the right. com and recoup all lost funds as they already helped me. Enter your Vehicle Information (Florida Vehicle Registrations Only) LOOKUP CANCEL Signup on SunPass or any other website using your Justuseapp card. SunPass sucks and is an annoying company to deal with. : r/orlando - Reddit Please check with your car rental company on their toll transponder or Toll-by-Plate policies. Consider becoming a Supporting Member of Tesla Motors Club. Somebody else has my same license plate in the same state You can do this by visiting eTags.com. Drive back and forth across the bridge nonstop until he realizes that there's a problem. Hello Jennifer. If you purchase another vehicle and obtain a new plate for that vehicle, it is unlikely this transaction would be impacted. Called several times on 1/14/2023 and their system was down. Sunpass plate number is associated with another sunpass account If youre referring to the etags website, we wont recognize the out of state plates for registration. I already paid the tolls and the registration is clear to be renewed. Ive just recently paid my debt to MDX and they had since released the hold on my tags. Hi everyone, stay away from this company as you will only get a bad result from them as they will run away with your money after locking your account. How do I transfer my sunpass to another vehicles - Fixya The Florida Department of Transportation also has not completed buying right of way necessary to add the lanes. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Finally got "Greg" who was at best accusatory and incompetent. In June 2007, I added my friends license plate number and car to my account. Enjoy the convenience of managing your this app account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. The replacement of traditional toll booths with electronic gantries helps maintain a consistent speed on the roadway and reduces safety concerns and carbon emissions from the stop and go traffic as you approach a toll booth. If try to set up new account I get this when i add license plate--this plate attached to another account. My address was 2440 Heron Drive Lake Wales. You cannot use a SunPass Transponder that you already own or purchase a new one at a retail store . I just recently bought a car at a dealership and they gave me a plate for my car. NOT RECOMMENDED. Unacceptable! There is customer service. Has your license been suspended? Perhaps the other person hasnt register the car on their name. Add funds using a Easy Pay or new credit card. You'll see a list of merchants you've subscribed to. 1. Florida to resume paying company that botched toll system Thibault told the Times/Herald that he was unaware of some of the problems until seeing the story, including a detail about how the Orlando. I still drive daily to work and cannot add a responder and they keep sending the monthly dues to collection. Any idea when they will be installed? 5. Data design and analysis since 1984 8 y. Can a SunPass customer receive a Toll-by-Plate invoice or collection notice? The official subreddit about the City of Orlando and the surrounding communities of Central Florida. In order to renew your registration you will need to pay any outstanding tolls as they might have your registration on hold. I'm now waiting for a callback. Very frustrating so my advice is to use the manual tool booths. Hello Marcello. I have moved to 701 Overlook Drive Apt C0004, WinterHaven Fl 33884. You're going to get all his photo-radar tickets, well that's what would happen here because we use photo-radar here. Yes, two states can issue a license plate with the same number. If you can avoid sunpass do so. Payments for collection agency invoices can be made at www.thea-tolls.com. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account", Scan this QR code to download the app now. But signs identifying the streets have not been replaced. Q: New traffic signals were installed at Oakland Park Boulevard and Nob Hill Road. I have deleted all my vehicles and wish to return your transponder. Removing card details from SunPass if you subscribed directly is very tricky. PNS - Plate Number Single - A single unused or used plate number coil stamp. View transaction activity. SunPass.com has no responsibility for any external web site information, content, presentation or accuracy. Previous serial formats and optional issues are not depicted. I paid all my toll fees,and they took out the money for my renewal registration already. Hopefully that gets this solved. Have you contacted SunPass directly? I received a legitimate bill for $3.30 for my usage of the tolls during a visit in December 2022. What if my vehicle or license plate information has changed? I did not find the error until my friend received a new license plate in the mail and I called SunPass to update my account with the new information. How To Cancel SunPass | 2023 Guide - JustUseApp But, it wasnt. No human ever calls a company like this for any of the 32 items on 6 menus and submenus. I am trying to look up my account on MDX so i could pay my fine but it says no record found. This is the user agreement. Then I realized they are charging me for tolls I already paid from 2018. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" r/orlando SunPass (little) scam These toll charges, plus any applicable administrative fees, will be billed to you through the car rental company. I have a stop registration on a vehicle. #SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. Why is there an Administrative Fee? If used, the plate number must be identifiable and not be obliterated by the postmark, although many precanceled issues, in order to show their proper use and to be collectible, should not receive any postmarks. Hello. Reach out to FL Dept. Cancel the SunPass subscription directly from your Justuseapp dashboard. Past due tolls are tied to the particular VIN (Vehicle Identification Number) associated with the plate in question. $8 for less than a mile!!?? Hello Valeria. The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Biggest scam on earth, but with coverage from government. The Florida Department of Transportation enforces toll processes vigilantly these unpaid SunPass violations can eliminate your ability to renew. 2023 Trustpilot, Inc. All rights reserved. For more information, please see our Does the unpaid tolls stay with a tag or stay with the vehicle registration. Unpaid tolls to SunPass, or to any Florida toll company for that matter, will result in a future registration hold. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Hello Celia. It is printed in the selvage or border of a pane of postage stamps. Problem is I don't own a motorcycle, haven't been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took placeand was at work on the day in question for a law enforcement agency in my home state! Unless you open a new account with a new license plate, you will have no problems, otherwise they can easily track that you have outstanding violations fees. You will need to contact Sunpass for more information about unpaid tolls. Later I got an email saying my order has been cancelled due to a hold on my registration. 99% of the time, you call to report an error. I had a joint title with an ex and in april transferred the title to their name only. Why am I certain this is only the first chapter in a long and twisted tale of incompetence by FL DMV, FDOT, and the SunPass system? We use dedicated people and clever technology to safeguard our platform. Instead, contact this office by phone or in writing. We may have already answered your question here. Nothing sends a message like hitting someone in the wallet! The Lee Roy Selmon Expressway became an All-Electronic Toll Roadway in September 2010. By becoming a SunPass customer, you will always pay the lowest toll rate in Florida and save an average of 25% on your tolls when compared to cash and TOLL-BY-PLATE customers. This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. Donut right now, call epass customer service and then call Sunpass customer service. The American Plate Number Single Society (APNSS) is an example of a specialist philatelic society which focuses on single stamps with plate numbers. Select the state in which this license plate is registered. To consolidate multiple transponders/minis on a single personal account call 1-888-TollFla (1-888-865-5352) for more information. I did a chat with Sun Pass and it was confirmed I bought one and they processed it. contact SunPass at 1-561-488-5312 to notify them of the change to the permanent vehicle license plate associated with the permit. Previous post Next post Horrible. Somebody should call the police or file a lawsuit against them because this is just stealing money from customers and this are millions of US dollar. If your tolls was placed in collections. The issue is I cannot renew my tag until it is paid in full. When this abuse is going to stop. I have never registered before. Please send my refund to this address. Past due tolls are tied to the particular VIN (Vehicle Identification Number) associated with the plate in question. Sounds like an easy problem to solve. Welcome to tapNpay If you have accumulated unpaid SunPass tolls, your registration stays on hold but you can sell your vehicle. of Transportation/SunPass" to cancel. The aforementioned tips will mitigate future hassles regarding your SunPass account and potentially save numerous fines collectively with MDX, E-Pass, SunPass, and DMV registration renewal.