No matter what your reason is We have been selling online for over a decade and want to bring you some of the best information and reviews to help with your business. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Bottom linebe professional. Every single buyer was pleased and did not file a return request. I'm sure Poshmark is going to approve the return. Click here for details. I once had a buyer open a case stating that the jeans were missing a rivet. Here is an example of a case that was denied due to sizing issues. Any verified discrepancy between what was clearly stated on the listing and what was received is honored for a refund. I believe the returns process remains flawed. Depending on the store and location, you may be able to pawn different items. New comments cannot be posted. When it finally came, I was shocked. The buyer had allegedly never received her $80 purchase and wanted a refund. Bought a pair of shoes. We live in an age of instant everything. If this happens to you, another thing to remember is to take clear photos of the returned fake items as soon as youve opened the package. Apr 27, 2023 at 3:59 PM. They looked like new, my husband wore them once to an indoor event and said they were uncomfortable, anyways. Tried to contact seller. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. Others have. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. And the inner lining and right pocket appeared to be doused in semen. eBay has a surprisingly flexible return policy, which depends mostly on the option that a seller chooses at the time of listing an item. Poshmark allows four pictures, but sometimes employees will ask for more. Work-flow can help the Cash-Flow. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Should You Include Measurements in Your Poshmark Listings? So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. There were pictures of the skuffs on my sale page. Look closely at the items youre selling multiple times under bright light. No matter the reason, if Poshmark favors the buyer, then youre out of a sale and may even be on the hook to cover the cost of return shipping. Canceling a purchase arbitrarily is not valid. Were shocked on how badly your team handled the case given the proof. Most sales are single pieces under Poshmarks 5 lb weight limit, and the boxes come in a variety of sizes. And post poshmark approved the return even though I explained then I had to pay additional shipping cost since my jacket was full length weighed more than 5lbs with box but the jacket the buyer claimed she received from me was half length so it would weigh different. I was appalled. Learn More. Although the decision to opt for this service relies on the buyer, doing so shows your credibility as a seller and confidence in the authenticity of your listings. So you should have reported it to Poshmark as soon as you . You should absolutely comment on any opened Poshmark case. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. The buyer had allegedly never received her $80 purchase and wanted a refund. Want to learn how to make an extra $100-$1,000/month in less than an hour? Only 3 days to return? - Poshmark Return Policy (2020) Buyer destroyed my item and returned it UPDATE: YES they offered me my full earnings for the bag! has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) There was no alteration or deception in the sale of the dress. What you described just happened to me- exactly. However, if the item you received is not as described, such as the item is different than the photo, the size is incorrect, or there are damages of any kind that you did not expect. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. After all, cases happen to the best of us! Take a deep breath (or two or three) and collect yourself. Although screenshots were provided of text messages, we are unable to take action on communication that occurs off our platform, the email reads. Returns are a part of selling. Item color displayed in photos may be showing slight difference due to lighting effect during photo shooting or possibly different monitor display settings. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was broken, damaged or stained. They mentioned the policy of asking the buyer to describe the issue and sending photos. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Saying, Im sorry can sometimes come across as admitting you are at fault. I was never notified of photos of said flaws by posh, but when I got the item back it was DESTROYED. It may fit them perfectly. Poshmark Scams - A Sellers Guide to Common Poshmark Scams and What to Do! The most common reason for return cases opening is that the seller didnt disclose everything that was wrong with an item. In this case, I listed the item under the closest US womens size and stated very clearly in the description both the brands size and the standard US size. She even sent a note explaining her side and advised she still believed that I was a great seller. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. Especially if the buyer is being rude to you. Use bubble wrap or other padding to protect it from too much movement, thereby lessening the chance of damage. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. Shaken and disturbed, Lehman immediately reported the creepy discovery to the police and to Poshmark on Nov. 7. The given measurements dont match the buyers measurements. You will be able to track the return and make sure that the item comes back to you. Response: Im sorry the item did not work out for the buyer. No they didnt they fit like a 9.5. Poshmark. . Let Poshmark handle this as this happened on their platform. Thats not necessary. This is great for search optimization so your items to come up in Poshmark and Google search results. eBay vs. Poshmark: Returns eBay. I can see the difficulty in finding the responsible party in cases like this. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Minor variations in color perception may be due to differences between various computer and phone displays. When you add measurements, then the onus is really placed on the buyer to ensure the fit. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. They may not know that they cannot return items due to fit. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-large-leaderboard-2','ezslot_7',126,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-large-leaderboard-2-0'); Since this was a brand new item with tags, sizing and fit are not something that any seller can change. Click the order for the item (s) you wish to return . Careful what you accuse people of, sweetheart. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. How do I win the case? Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Response: The item was photographed in natural light and accurately reflects the color of the . This is a classic red flag. How could it be approved ? On the other hand, scammers would love to lead you somewhere else to perhaps steal data from your password or credit cards, exhort money from you, or another similar modus operandi. In most instances, you should provide a response to an open case. We will give you a full refund if your item never ships or does not match the listing description. Dont beat yourself up if you accidentally missed a small stain or hole. The key lies in how fast you act and how clear your proofs are. Tatum did not return requests for comment via Facebook, but @poshbargains tells The Post via email that the claims are unfounded. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. A seller can only describe the measurement and a buyer can ask about specific concerns. Furthermore, it doesnt change my selling and listing strategies. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. What can do to make sure you are heard and try to win the case? Post clear pics of the tags and certificate of authenticity (if available), brand label or any unique distinguishing marks of its authenticity, close-up shots of the material, or any similar proof that would either deter scammers from targeting you or help you win your case should you, unfortunately, fall prey to this type of scam. The Answer May Surprise You, Is Selling on Poshmark Worth It? Take the best photos you can. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Hi! Add your comments as though you are speaking to the Poshmark employee. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. We have done that in the past. Sending fake checks and everything. I suggest buyers know their European size to ensure fit. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Outcomes are typically return approved, denied, or funds released to both parties. A Poshmark employee decides the outcome of the case.