Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Inflation is a standard economic process. Remember to answer them in a timely fashion and honestly. Then, you can just drop it off! The number of return requests you receive will be reduced thanks to the honesty of your listing. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. My plans this weekend include playing The Sims and thrifting every piece from the High School Years Expansion Pack. While some use stock photos, it is always a good practice to use yours. However, if your customer asks for a refund, Depop will refund you for the Depop fee. Avoid disputes on your items and get your Depop account in trouble. So, you not only want to have high-quality, accurate photos for marketing purposes, but it will help to limit the number of return requests that come in. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. The shipping address listed on the Depop receipt is where the orders must be delivered. Things To Know, Does Face Waxing Loosen Skin? Depop is a website and mobile app available in over 150 countries with over 26 million active users. If you arent sure about the items authenticity, do extensive research on it. Now you can start selling items and get paid when your items sell. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. Were not going to just show you how to start selling on Depop; well also share some helpful selling tips with you and information about Depop fees, the shipment process, and much more. Step 6: Now tap on List your first item. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: So if you abide by the rules of the platform they will return the goodwill and give you little extra protection to calm your worries. Open the Depop app and log in. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Use the three tips below to reduce return requests and boost sales! The item is significantly not as described (Incorrect sizes, colors, counterfeit, has severe damage, significant wear or flaws, incorrect item/s, missing items in bundles). All your transactions must be within the app, and you must use Depop payments. By browsing this website, you consent to the use of cookies. In this article, weve shared many important things you must know before selling on Depop. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. When the money has been transferred, you can move it over to your bank account if you wish. If at any point you have to give a refund to the buyer, heres how the refund process works on Depop sellers. However, like in any business transaction, issues can arise. Depop also functions much like a cross between a marketplace and a social media site. To be covered by Depops Sellers Protection, you need to follow specific policies laid out by the platform. You will not be entitled to a refund for the fee when you issue a refund for the transaction. Click the ' Refund ' button. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! With an effective product description, you can convince the customer to click the Buy now button. You should do this within the allocated time frame to show that you are an honest and responsible seller. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. Things to Know, Are Nike Blazers True To Size? Kudos / Solution appreciated. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Keeping up with trends may help you sell more items on Depop. As a registered business that uses Depop, you must follow selling regulations. You must personally design, source and purchase the items you intend to sell to determine quality and standards of your supplier. To find the ideal level of lighting, use soft light boxes or natural light to prevent overexposure. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). Congratulations! Even if you think your answer may cause them not to buy the item, always answer honestly. There are plenty more fashion apps to check out as well. A listing page is where the customers view a product. Avoid having disputes on your products and having your Depop account suspended. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Depop (@depop) / Twitter Include product keywords to optimize for search so that people will find your listing. For instance, having clear and accurate descriptions will help with the Search Engine Optimization (SEO) aspects of your listing. It is best to use natural light, so there is no artificial light affecting the items color and to avoid over-exposure. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. Sit back and relax while we do the work. For more information, check out our guide on Depop Reviews. We will reimburse you for the Depop fee if you have refunded any sales. Remember that the competition on marketplaces like Depop is tough. Ensure that the item is well lit and the details are clearly captured. We offer a 14-day free trial to let you experience the difference of what our app can make. Ill show yall what depop is saying. I went to the bank to get it checked and they confirmed that no refund was sent to my account. It is completely normal for you as a customer to occasionally want to cancel an online order. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. You can also choose a fair price, but let your customers know that you accept offers in addition to that. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. Step 2: Tap on the 'Setting icon' from the top right side of the screen. While some people have a set spending limit, others would consider purchasing an item if it were reasonably priced. With a website and apps available on both iOS and Android, Depop promises to be an online shopping (and. You won't even break a sweat. This helps you look more like a trustworthy seller. > tap All sold items. Depop fees Depop will charge a 10% fee for any sales which have been made through the ' BUY' button, and it's charged on the total transaction which includes the shipping costs. Common lies are listing an item as a popular brand when it isnt from that brand and not mentioning minor flaws like stains. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. Enter your First name, last name, billing address, and tap on Next.