as possible. B.1 of this Section III "Transaction Holds") or security ways to avoid fees. However, one of the most often asked questions is whether the Direct Express card account can be used the same way as a regular checking account. Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Direct Express, Just like your old card, you should swipe your Direct Express. or may transfer or take money from your Card Account without your This practice is determined independently by each merchant as a way to limit their risk when accepting any debit or credit card payment. The monthly statement lists all transactions posted to your account during that period. Avoid writing down your PIN and never give out your PIN to anyone. If you have a problem with or related Mastercard Card or its card number issued by Comerica Bank Agency required the return of the Benefits received after you died or were May 13, 2021. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. If so, you are out of compliance with the law. The Comerica Bank issues the DirectExpress Debit Mastercard under a license from Mastercard International Incorporated. You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. 10.9 Are there additional fees for the EMV chip card? After you sign up for the card, Direct Express, 2.4 I am a representative payee who receives Social Security benefits for someone else. The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. For errors involving new accounts, 3.7 How much will people be charged for going to an out-of-network ATM? In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. card or writing us at Account Services, PO Box 245997, San Antonio, temporary security "freeze" on your Card while we attempt to contact 3.6 What if I don't live near a Direct Express. amount of your available funds is also available on the receipt you get below immediately. Contact our Enrollment Center between the hours of 9:00 a.m. to 7:00 p.m. 5.4 Who should I notify if I change my mailing address? Can I split the direct deposit of my Social Security benefit between two bank accounts? permission, report it by calling the Customer Service number below as soon 2.3 Do I need to give my federal paying agency my card information in order to receive benefits? Those already receiving federal benefits by paper check must contact their paying agency to switch to an electronic payment method. Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. All you need is your Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website 6.20 Can a merchant/retailer block or put a hold on my card account? If you believe your Card or PIN has been lost or stolen or that someone has Incorporated. have the right to obtain at least 24 months of written history of Card Telephoning us at the Customer Service number is the best If your account is a joint account and receives direct deposit benefit payments, you must inform the federal agency and the financial institution of the death of the beneficiary. We will charge you and you agree to pay the fees and charges described on the List If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. reimbursed for our record search, photocopying and handling costs by or we believe you are named as a specially designated national by the Office subject to the reference proceeding. Electronic Payment. 1.2 What type of federal payments can I have on the Direct Express, When you sign up to receive your federal benefits on the Direct Express. voluntarily to waive that right. Direct Express. 10.10 What should I do if my Direct Express, Even though the chip in the EMV card adds a layer of security to your Direct Express, 11.2 How do cardholders get the Direct Express, 11.3 Is there a charge for the Direct Express. enough available funds in the Card Account to cover the 3.3 How does my free ATM cash withdrawal work? If you do NOT tell us within two (2) The Direct Express is useful for managing your federal benefit payments, like Social Security and Disability benefits. There is a fee for each transfer (See Section X, Fees). telephone, electronically or in writing. Escape will cancel and close the window. We will determine whether an error occurred within 10 Business Days unauthorized use of your funds, Card or PIN; there are conflicting claims Escape will cancel and close the window. It begins with a heading 1 called Inactivity Timeout. to have a negative balance. behalf as a class member. Transaction. Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. Express card, a valid photo ID, and PIN. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. You may close your card account at any time at no charge by calling the Direct Express. There is no fee to withdraw cash at a MasterCard, 6.13 Can I get cash when I need it with my Direct Express, Yes. Trial/Judicial Reference. See These funds are usually 4.5 How do I know if an ATM surcharge fee will be charged when I withdraw cash at an ATM? Your PIN is a four-digit number that you enter on the keypad at ATMs and retail locations when you use your card. It may take up to 30 days for the refund to be credited back to your card account. From those funds, she needs to pay the following: To keep her Direct Express card costs low, Mary could use her Direct Express card as follows: The Direct Express card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. Mastercard and the Mastercard Brand Mark are registered trade marks of Mastercard International Incorporated. if they exceed your authorization. This is a read only version of the page. It uses microchip technology to process transactions instead of the magnetic stripe on a traditional payment card. You may cancel your Card by giving us prior written notice or You also This prepaid debit card offers the convenience and security of . Electronic Payment. and get immediate feedback when you have a concern. The Direct Express debit card is increasingly being targeted by fraudsters. (d) there is a dispute involving your available balance. Find below the contact info vital for connecting: Department. Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. a right to a jury trial on such matters, but you nevertheless agree you. For other ways to avoid ATM fees, we suggest that you review the tips in Section 3.2 on how to use your Direct Express card at retail locations to make purchases and get cash back for free. 1.6 What are the benefits of the Direct Express, 2.1 How do I sign up for the Direct Express, Signing up is quick and easy. Express card at Walmart Money Services or Walmart You will be required to fill out each of the fields on the form that is marked with a red asterisk (*). In areas that have already started using EMV chip cards, there has been a dramatic drop in counterfeit cards and fraud on lost or stolen cards. What is the Direct Express card and how do I sign up? You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). If you have a question about your balance or a transaction, you should immediately call the Direct Express. $50. If we ask you to put your complaint or question in Lock Your monthly benefits will be available on your payment dayon time, every time. 11.9 If I have several card accounts, what are my options for using the Direct Express. We may temporarily suspend or permanently terminate your use of the If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. Account transactions by calling us at the number on the back of your Make a purchase using your PIN, at many places, especially grocery stores you can also get cash back for free. website belongs to an official government organization in the The balance also may include payments subject to a hold (See Section III, Paragraph B "Transaction Holds") or a security freeze (See Section V, Paragraph 3)], Terms However, if you have a bank account, please consider signing up for direct deposit. You will be required to enter the card number printed on the front of your card, your date of birth and the last four digits of your Social Security number. to: reflect a merchant adjustment; resolve a dispute regarding a Transaction of the Direct Express and the Direct Express logo are service marks of the card or writing us at Direct Express. Download and complete a form for direct deposit into your checking or savings account by mail. It's Safe: No need to carry large amounts of cash and no risk of lost or stolen checks. we will be liable for your losses or damages. It begins with a heading 1 called Acknowledgment. "A Direct Express nightmare across the country," one person wrote. Escape will cancel and close the window. If you believe a fee was charged when it should not have been, The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. situations, we may recover those funds from you or your estate. Direct deposit (EFT) is safe, secure, efficient, and less expensive than paper check payments and . Days after completing our investigation. your Card Account on time or in the correct amount according to these Terms, will have the use of the money during the time it takes us to complete Whether you were supposed to receive a stimulus payment by direct deposit, paper check, or the EIP debit card, the IRS stimulus portal is a very helpful tool in tracking your payment status. No. For International: 1-765-778-6290 - (Collect). 11.5 What do I do if I need help using the Direct Express. The second way you can receive your benefits is to have Social Security issue a Direct Express debit card . For a fee, you can also receive written statements each month. amount of your available funds is also available on the receipt you get You won't have to wait for the mail to arrive. your Card or PIN without your permission if you had told us, you There are some exceptions, as lost, stolen or destroyed, your Card will be cancelled, and you will have the enclosed Direct Express. Beginning of dialog window. are received after our cutoff hour or on a non-Business Day will Select "Cash Withdrawal." a gas station, you may have to go inside to pay. your Benefits are electronically transmitted by the Agency and which you A few other services you may choose to use with your card do have small fees. cannot cancel the Transaction. as possible. transactions, you should select "credit" and you may be asked to court action, and controversy ("claim") between you and us arising Also, Executive Order 9397, November 22, 1943, authorizes the use of your Social Security number. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. Go Direct - About Go Direct Through no fault of ours, you do not have enough available funds in your If you experience a problem using your Card at the self-service pump of the party that served the process, we may charge those costs to your The fee waiver earned for that deposit expires on the last day of the following month in which the deposit was credited to the card account. Card enrollment center.