Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. This service will allow you to raise all non-emergency repairs. View map, The Lighthouse Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. We want to learn from our mistakes and so we can prevent similar problems in the future. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. Please sign in with your Hackney email account. New way of reporting non-emergency housing repairs online launched Once you give us your clothes we will categorise them and give you tokens in return. This is our new website design - it's work in progress. From Wednesday 19 April, find them at Clifden Centre in. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. If an emergency you can call 0208356 3691." 6617101. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. LBHackney-IT/repairs-hub-frontend - Github If you have any issues with Repairs Hub, . Examples of immediate repairs include: We will attend an emergency repair within 24 hours. dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. Sign in Sign in with Google. View map. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. We will attend an immediate repair within two hours. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. The Mayor of Hackney has set out an action plan. Yet rather than succumb to this despair, we are turning our grief into action. All rights reserved. If you have a complaint, please let us know and we will do our best to resolve the issue. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Hackney . Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. What's happening? Coventry CV4 OEH The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. Therefore, our complaints procedure cant deal with such matters. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Leeds, LS2 7EW If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. An officer will be asked to respond to the matters raised and their decision will be final. Concerns stemming from a recruitment exercise should be sent to:[email protected]. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. I had to leave in order to fulfil my educational commitments. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. There are separate processes for: You can also write to us or telephone using the contact details below. Damp, mould and condensation | Hackney Council If you have any issues with Repairs Hub, . Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. You use the token to get items. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. For this I am truly sorry. Simply download the app, find your local Refill station and get fresh drinking water on the go. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. Calls Landing The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. "dxw" is a registered trademark. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 You can also use the call back service you will receive a call without losing your place in the queue). Join Loanhood for one-to-one guidance. Our repairs telephone number is 020 8356 3691. Please sign in with your Hackney email account. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. We still have a way to go but we are making good progress towards achieving our aim. Only council tenants can report a repair online. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. 36-38 The Calls 1 King's Cross Bridge Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Hackney Council. The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. ". Please contact the repairs department on 020 8356 3691 for required repairs" It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. - is an enhanced version of the system that was in place before the cyberattack. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. Around half of. Select a security question. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does.