Smith, and executive director Alan Long are also Mears stalwarts, having worked at the company for 18 and 12 years respectively. If I could I wouldn't even give them a 1 star, useless..very unhelpful .One job still not completed after months of waiting .Never turn up never keep appointments .All so stressful .wsiting yet another no show number 9 today.. What should you do if you are approached about your noise levels? It was a massive undertaking but once the repair was done he refitted toilet and boxing perfectly. If you are dissatisfied with the service, please call the Mears Help desk on 0800 032 4547 or email Mears at resident.complaints@mearsgroup.co.uk. Been without a sink and washing machine for 6 days and nights. Meanwhile, Mears top brass receive handsome rewards. In a June 2018 presentation, Mears identified four major housing maintenance competitors: Wates, Fortem, Kier (click here for our profile of them), and Mitie Property Maintenance, which it has since bought. We will discuss this point further below. It is based in Gloucestershire, but works all over the UK. But for Mears, this will mean taking one of its main competitors out of the game. But he was also eligible for a bonus on top of his salary of up to 774,000, which would have taken his income well over the million mark. The idea is that the acquired companies will in time generate wealth equivalent to the purchase price, so that should be recognised in the accounts. There are already hints to what could happen in Mears accounts. When you contact us with an issue, we will try to resolve it quickly and informally. Nowadays, Murphy sits on the boards of large public sector organisations as well as private companies. They are listed as non profit but are companies limited by guarantee rather than charities. Mears is still employed as repairs contractor but now under council management and with its work clearly badg[ed] .. as undertaken by Mears Group PLC to remov[e] confusion for tenants. However, we are all human and make mistakes, so give them a chance to put it right! This storage type usually doesnt collect information that identifies a visitor. - Mears aims to investigate and achieve resolution of a complaint at the earliest opportunity and where possible within the agreed service level agreements. Mears goodwill comes from their acquisitions of housing and care companies. Its biggest acquisition yet was announced in November 2018. They are work shy lazy and will do anything to save them money . It goes against our guidelines to offer incentives for reviews. They have the appropriate legal powers to both investigate and enforce a resolution regarding neighbourhood disputes. These items are used to deliver advertising that is more relevant to you and your interests. Floor 6, Zone A At the time of writing, the top five biggest stakes are held by investment funds: Most companies on the stock market have similar ownership profiles, with no single investor having close to a majority stake. Click here to contact us if you have any further information about the YourMK partnership or Mears activities in Milton Keynes. What action do you want? Go next door to listen to how loud your TV or music is in their house and think about turning the volume down later in the evening. Do you have information about Mears youd like to share with us? Regular inspections by our housing officers to ensure safety and compliance with relevant legislation. However, there were still instances of appalling care. Brent housing need to STOP using them ASAP! Mears Group has an overall rating of 3.5 out of 5, based on over 110 reviews left anonymously by employees. For example, subsidiary vehicle that could deliver funding over 30. Therefore, complaints are to be submitted within the timings detailed below. This time? And I can prove that beyond any doubt. McCabe did take gifts of dinners, whiskey and chocolates from Mears, but these were legally declared on the councils website. Our Affordable Housing/Social Housing management services includes: Quality homes at Decent Homes Standard or above. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. Always listen try to stay calm and polite. The business model is based on trying to undercut councils and social landlords in house services; and there is competition from several big national rivals, as well as smaller local companies. If you try to submit a local council planning application online, you will probably be redirected there. Mears is a public limited company (PLC), meaning its shares can be bought and sold on the London Stock Exchange. If you have completed Stage 2 and are still dissatisfied, you can escalate your complaint to the Independent Housing Review Panel at the following address: Independent Housing Review Panel Avoid renting to these at all costs. Remind them that you have children, or need to get up for work, and ask them to let you know about a party in advance or to turn the sound down after a certain time. This is reflected in the non-execs on the board, who are plugged in to these different parts of the regeneration industry. The Milton Keynes deal is not the first time Mears has had to deal with overcharging allegations, or with whistleblowers. However, his bonus pay is linked to the companys financial performance, and with Mears finances slightly reduced from the previous year, Miles didnt get any of his bonus in 2017. Date of experience: 15 March 2023. Army Families Federation is a charitable incorporated organisation registered in England and Wales with registered charity number 1176393 and a charity registered in Scotland with registered charity number SC048282 having its principal office at IDL 414, Floor 1, Zone 6, Ramillies Building, Marlborough Lines, Monxton Road, Andover SP11 8HJ. Complete waste off time cannot tell the truth if it hit them with the wet end. We aim to respond to stage 2 complaints with a mutually agreed outcome within 20 working days. But the plastering scam was not an isolated incident. A fourth contract paid for a national phone line, Migrant Help, to handle complaints and pass them to the housing companies. The managing director is Willie Docherty, whose wife Sadie Docherty was Lord Provost of Glasgow between 2012 and 2017. Added to this, Mears like Serco and the rest does not own a vast array of tangible assets such as buildings, land or equipment that it could sell or rent out in the event it needed to raise cash (but see the housing section, above, for details of Mears current attempts to change that). Read more about our complaints process, here. In January 2015, North Lanarkshires Labour council hit a crisis, as one Labour councillor named Tommy Morgan was sacked from his role as chair of the audit and governance panel. We know that better services come when they are integrated, which is why we have developed a broader range of services to support the placemaking goals of our clients. Mears housing complaints, stories and advise - Facebook Mears Group is a housing and social care provider. In Scotland, Mears takes over from the previous manager, Serco, after a strong local campaign against that companys attempts to evict 300 refugees from their homes in Glasgow. Terraquests main work is land referencing researching and identifying rights over property, including ownership rights but also things like planning permission. It s discrimination against the poor and disabled. But maintenance margins are tight. This way you dont need to keep calling to chase if they state that they have ten working days to reply, but you can also ensure they meet any timing guidelines they have. Mears is a leading provider of repairs and main Mears Group | Gloucester Should informal action fail to resolve the issue, you should contact the local authoritys Environmental Health Department who deal with noise and nuisance issues including dangerous dogs, incessant barking and persistent fouling outside your home or in the local area. We have 5 children. Corporate Watch has looked into Mears past record to find how the strong sense of social responsibility its promotional materials boast plays out in practice. They complain that the contracts with Mears are less favourable than the previous ones with . Facilities Management. Mears paid down debts "significantly" in the year, and the group said that it had adjusted net cash position of 56.9 million by the December 31 year end, compared to a net debt of 51 . Asylum seekers: The homes where ceilings have fallen in Mears had asked if they could replace my door and arrange a place to meet me to give me my keys. But it is run privately by a joint venture which is 75% owned by Terraquest. To describe its new business approach overall, Mears likes to use a current regeneration buzzword Placemaking. Mears Group: scandal-hit council housing profiteer turns asylum Management is in total chaos with no communication, to say the least.You are better off asking the local council to provide a different contractor. Do you just want them to acknowledge that they let you down or do you want something to happen? A massive 42% of staff left the company in 2017. (replace [at] with @). If youre having a party, its courteous to let your neighbours know in advance. However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. To make things worse, a lady called Nikki/Nicky was beyond rude on the phone, and for no reason whatsoever! Here are 8 tips for writing great reviews. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. It is not yet fully clear what this will mean for the partnership with Mears. I have recently had my front door replaced. DIO should acknowledge your Stage 2 complaint within three working days and provide you with a reference number. They are there to help with any accommodation problems, or worries you may have. Download Service provided accommodation Common Law Claims. Its revenues from this in 2017 were 134 million, down from 152 million the year before. YourMK is, or was, Mears flagship regeneration project: a 1 billion partnership with Milton Keynes council to redevelop seven major estates over 15 years, affecting 8,500 homes. Anyone can write a Trustpilot review. Complaints - Army Families Federation Also remember that any phone calls may be recorded. If you make a stage 2 complaint, DIO will have access to your stage 1 complaint details and records, so you do not need to re-submit the full details of your complaint. The scheme is a 50/50 Joint Venture with the council. Emergency hotel stays families can claim compensation to cover subsistence, including food. John Taylor, Chief Operating Officer, is a newer arrival. If something is broken or you have a leak in your house or flat, phone Migrant Help. Mears first attempt to make money from old and disabled peoples need for care at home came in 2007 when it bought a home care company called Careforce. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Customer Service Team To keep growing, Mears is expanding into new business lines, such as building its own housing developments and running its own regeneration schemes. TECH: A Guide to the Politics and Philosophy of Technology. While technically non profit, these subsidiaries can help other parts of the business make money. Complain as soon as theres a problem get in touch with the organisation or company as soon as possible and follow their complaints procedure. 'Mears must be sacked from asylum housing contract' demands Sheffield's Never follow up on calls or emails. Repairs | Mears Living Milton Keynes Council need to get another company on board. Both are wholly owned by Mears and are registered with the governments Social Housing Regulator as social housing providers. These items are required to enable basic website functionality. Endless damages to the property. Do not use this company! Mears long-time chairman Bob Holt was recently pushed out by the second biggest shareholder, German investor Shareholder Value Management. If you are not satisfied with the response you receive at stage 1 and 2, you can escalate your complaint to the Independent Housing Review Panel by: Emailing: People-Accom-ACRP-Stage3@mod.gov.uk, Independent Housing Review Panel However, the education inspectorate Ofsted gave the Mears Learning division, which runs apprenticeships in the company, a negative rating of insufficient progress in its report in May 2018. Mears shared are listed on the London Stock Exchange. These items are required to enable basic website functionality. So what sort of company is Mears? Mears now provides care for 15,000 people a year. Councils often require new developments to include a proportion of affordable housing in order to meet planning stipulations, called section 106 agreements. The company says it is still trying to grow its home care business but only with contracts that can provide clear and sustainable margins (in other words turn a profit).