Contact us : Overview | Merton Council I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. If you escalate to the Information Commissioners Office (ICO) without "I hate it. Report all other trolleys to us as fly-tipping. Contact Veolia Help and Support | Veolia UK previous complaints or when multiple councillors from the same ward You should put them at the edge of your property, close to the pavement but not on it. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! opposed to fly tipping) Information not held. Numerous photos of black rubbish sacks, furniture and. They have read it as a request for the number Here are 22 ways Merton Council failed its residents this past year Check your bin collection days - Sutton Council We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Help us improve our site by giving feedback. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. 287K This site is part of Newsquest's audited local newspaper network. In this conversation. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Make sure you are registered to vote and have an accepted form of photo ID to take with you. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Those ads you do see are predominantly from local businesses promoting local services. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. However, the approved development would not have been different even if the fault did not occur. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Complaints, comments and compliments | Merton Council Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Mr X complains about the way the Council handled his homelessness application. I'm absolutely stressed and fuming!!! The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Environmental Health: 020 8545 3212. 0. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Are you sure you want to delete this comment? London Borough of Merton. <> Data returned from the Piano 'meterActive/meterExpired' callback event. The free collection includes fridges and freezers. Suggested companies are based on peoples browsing tendencies. Complaints and feedback - Sutton Council Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. If we are unable to do so, we will provide an explanation . The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Established in 2008. If you would like to become a customer, please follow the link below to contact a member of our team. Ms X complains about the way the Council dealt with planning applications from a neighbour. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. The Council will consider this issue for every future application in this CPZ. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. This is always a last resort, and . We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Verification can help ensure real people write reviews about real companies. Wall of Shame CCTV appeal. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. We will contact you if we need further information. On the day. Help us improve our site by giving feedback. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. 1st April 2018 to 31st March 2019, for the following three points: issues. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. We also ensure all reviews are published without moderation. It was currently being assessed whether Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . The Council has agreed to apologise and backdate a recent increase in her personal budget. Update on recycling and rubbish collections | Merton Council Newsroom NO NOTICE DISPLAY NOT TO FEED BIRDS. Understanding private Garden Clearance in Merton and council refuse New Customers. 5AF. Merton Council. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Waste and Recycling - Melton Borough Council The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. It has agreed to pay Ms M 350 for the avoidable distress caused. The Ombudsman has found no fault. 1. file:///tmp/www.merton.gov.uk/foi. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. #CostofLivingMerton. introduction of wheeled bins. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Merton Council, Civic Centre, Morden, SM4 5DX. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. 2023 Trustpilot A/S. ", Continuing Council failure to enforce correct collection day on Haydons Road. Incompetent, slow, complacent, ineffective, disinterested. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. The Council has agreed to send a revised invoice. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Your donations keep this site and others like it running. Telephone. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. And with how it managed the complaint. Haydons Road parade looks revolting, worse than ever.". A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place.